Customer Service Keynote2

Superstar Customer Service Program

Larry’s strength is in his ability to inject his humor, his talent, and his broad life experience into a 5-star customer service program that speaks to your employees on a level they can relate to.


The Superstar Customer Service Program includes:

Tips on giving great customer service. Got irate customers? Here’s how to maintain your sanity while dealing with even the most impossible of customers… and how to win them over and keep them on, too.

Smile Power. Larry addresses the amazing power of smiling. Even when things are at rock bottom and we’re not performing our best, a smile can turn things around. Science backs this up, but more importantly: so do a lot of famous celebrities! Larry drives this message home with his hilarious rendition of “When You’re Smiling,”complete with impressive celebrity voices.

How to/How NOT to. This is the segment that is highly customized by Larry for each audience he encounters. Larry’s roll-in-the-aisles with laughter parodies of celebrities performing basic customer service roles conveys his message like nothing else can. Ask for his Axl Rose bit on how NOT to deliver customer service, or his Lady Gaga routine, where she does anything to make her customers happy!

Clients as celebrities. Every audience loves this part, where Larry likens certain customer archetypes to famous people and characters we all know and love (or hate)… imagine Jack Nicholson as ‘The Angry Customer!’

Customer service professionals working in person or on the phone will absolutely love this program, because it gives them tools they can use to do better at their jobs, in a way that’s highly entertaining and tons of fun.

Just give us a call and we can discuss how this show could be a great fit for your event!

702-443-1941 Or Email Larry Now with details about your event!



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